Thank you for shopping at Madomarche– your go-to destination for personalized print-on-demand products. We want to ensure that you have a satisfying shopping experience, and our return and refund policy is designed to be fair and transparent.

1. Returns:

1.1 Eligibility:

  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
  • Customized or personalized items are exempt from being returned unless they are defective or damaged.

1.2 Return Policy for customized items:

  1. Eligibility: Customized items are eligible for return if there is a defect or damage. Unfortunately, we cannot accept returns for personalized items due to a change of mind or personal preference.
  2. Timeframe: Please initiate a return within 14 days of receiving your order. Returns requested after this period may not be accepted.
  3. Conditions: The item must be unused, in its original packaging, and in the same condition as when you received it.

1.3 Return Policy for Ready-Made Items:

  1. Eligibility: Ready-made items are eligible for return within 14 days of receiving your order.
  2. Conditions: To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  3. Change of Mind: If you’ve had a change of heart, you can still return the ready-made item within the specified return period. We want you to be completely satisfied with your purchase.

Steps to Initiate a Return:

  1. Contact Customer Support: Reach out to our customer support team by sending an email to support@madomarche.com or fill the request form on the Contact Us page. Provide your order number and details about the issue.
  2. Submit Photos (if applicable): If there’s a defect or damage, attaching clear photos will help us assess the issue more efficiently.
  3. Wait for Authorization: Our team will review your request and provide instructions if your return is authorized.
  4. Pack the Item: Securely pack the item in its original packaging, ensuring it’s protected during transit.

2. Refunds:

Upon receiving the returned item, we will assess the condition and process a refund as Madomarche credit on your Madomarche account unless you request a refund to the original payment method.

2.1 Eligibility:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Refunds are issued for the product’s purchase price; shipping costs are non-refundable.

2.2 Processing Time:

  • Refunds will be processed within [7-14 working days] after receiving the returned item.
  • The refund will be credited to your Madomarche account or to the original payment method.

3. Exchanges:

  • We do not offer direct exchanges. If you require a different size, color, or product, please place a new order and initiate a return for the original item following our return & refund policy.

4. Damaged or Defective Items:

  • In the rare event that you receive a damaged or defective item, please contact us immediately.
  • Provide clear photos of the damaged or defective item and we will guide you through the replacement process.

5. Cancellations:

  • Orders can be canceled within 24 hours of purchase or before the in-production order confirmation mail. After this time frame, the order is processed for production, and cancellations may not be possible.
  • Once the production process begins you will receive a confirmation mail and cancellations may not be possible.
  •   To Cancel an order go to your Madomarche account Dashboard select Orders pick the required order you want to cancel and click on cancel request.

6. Contact Us:

  • If you have any questions about our return and refund policy, please get in touch with our customer support team support@madomarche.com

 or customer support number: 01555978370